Returns & Refunds

Last updated: 13 October 2026

We want you to love what you order from Humitech. If something isn’t right, you can return it within 30 days of delivery. This policy is in addition to your statutory rights under UK consumer law, which are not affected.

Our 30-day returns promise

• Items must be unworn, unwashed and in their original condition with all tags attached.
• Return your items within 30 days of the date you received them.
• Refunds are made to your original payment method.

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order for any reason within 14 days of the day you receive your goods. To cancel, tell us clearly (for example using our contact form or by phone) and then return the goods within 14 days of telling us. If you cancel your whole order, we’ll also refund the standard delivery charge you paid. You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

How to return an item

1. Email us at hamitech2025@gmail.com with your order number, or use our contact page or call +44 7895 687105. We’ll confirm your return and send you our returns address.
2. Pack the items securely in their original packaging if possible and include a note with your order number.
3. Send your parcel using a tracked service and keep your proof of postage until your refund has been processed.

Unless the item is faulty or incorrect, the cost of returning items is your responsibility.

Refunds

Once we receive and check your return, we’ll email you to confirm and issue your refund within 14 days. Your bank may take a further 3–5 working days to show the refund. Express delivery charges are non-refundable unless the goods are faulty.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If your item is faulty, damaged or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll arrange a free return and offer a replacement or full refund, including your original delivery costs. After 30 days you may still be entitled to a repair, replacement or partial refund.

Exchanges

To swap a size or colour, simply return the original item for a refund and place a new order. This is the quickest way to make sure you get the item you want while stock lasts.

Items we can’t accept

For hygiene reasons we cannot accept returns of items that have been worn, washed, damaged after delivery, or returned without tags, unless they are faulty.